Initiate Recall
Payments | Creation

You can initiate recall when a completed payment needs to be reversed. It can be requested either by the bank or the customer with appropriate reasons.

  • Create a recall in response to a bank operator's request for a payment that has been previously sent out. Recall can be initiated for a specific payment reference and requires reason (code) for recall.

  • Create a recall in response to a customer's request for a payment that has been previously sent out. Recall can be initiated for a specific payment reference and requires reason (code) for recall.

Accept or Reject Recall
Payments | Maintenance

You can initiate recall when a completed payment needs to be reversed. This recall requested by the bank or customer can be either accepted or rejected stating appropriate reasons.

  • Respond to a recall request for a payment that was made previously. Positive (Acceptance - Willing to Return Funds) or Negative (Rejection - Unwilling to Return Funds) responses are acceptable, but they must be accompanied by a reason (code).

  • Respond to a recall request for a payment that was made previously. Positive (Acceptance - Willing to Return Funds) or Negative (Rejection - Unwilling to Return Funds) responses are acceptable, but they must be accompanied by a reason (code).