Initiate Recall
You can initiate recall when a completed payment needs to be reversed. It can be requested either by the bank or the customer with appropriate reasons.
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Create a recall in response to a bank operator's request for a payment that has been previously sent out. Recall can be initiated for a specific payment reference and requires reason (code) for recall.
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Create a recall in response to a customer's request for a payment that has been previously sent out. Recall can be initiated for a specific payment reference and requires reason (code) for recall.