Add or Remove Account Holders
Account | Servicing & Maintenance

Banks allow multiple account holders (for example, joint holders) to be recorded on accounts and also allow these account holders to be modified during the life of the account. This section describes how the bank can modify the involved account holders of an existing account.

  • Update the customer details of the account such as add or remove the joint customers, tax liability percentange, limit liability percentage of the joint customers

  • Update the customer details of the account such as add or remove the joint customers, tax liability percentange, limit liability percentage of the joint customers

Posting Restriction
Account | Servicing & Maintenance

Banks employ posting restrictions to regulate transactions in accounts. Posting restrictions are transaction-based rules that prevent transactions from being posted to an account for the purpose of operational control. A typical business case in which a bank uses a posting restrictions to regulate credits into an account is for non-resident accounts, where there may be restrictions on depositing local currency amounts into the account.

Payment Schedule
Account | Servicing & Maintenance

A payment schedule is the agreed-upon timeline and frequency for making payments on a loan or credit account. The payment schedule specifies when the payments are due, the amount due, and the total number of payments required to pay off the account.

Statement Frequency
Account | Servicing & Maintenance

Banks generate account statements to notify the customers about the account's activity at defined intervals.

Renegotitaion
Account | Servicing & Maintenance

This service helps you to modify the terms and conditions of the account. You can enable a variety of account maintenance activities, both financial and non-financial. Some of the key maintenance activities are maintenance of account titles, restrictions on account, credit and debit interest information and revisions of settlement account.

Manage Interest
Account | Servicing & Maintenance

Banks can pay an interest to the customers on credit balances held in their accounts. Credit interest or debit interest can be changed in the account at any time during the entire life cycle of the account.

Account Facilities
Account | Servicing & Maintenance

Facilities for an account control the list of available services or facilities for the arrangement account. For example, if an account has the facility of overdraft, passbook, cheque, and so on can be found using the facility property.

Manage Cheques and Cards
Account | Servicing & Maintenance

Below are the service operations and their respective APIs involved in requesting a card.

Manage Alerts
Account | Servicing & Maintenance

This service helps you to subscribe or unsubscribe to alerts for events and Digital Account Officer (DAO).

Account Settlement
Account | Servicing & Maintenance

Account settlement information outlines the details of how an account balance is paid or settled, either by the account holder or by a third party. This information can include the amount of the payment, payment method, payment date, and any associated fees or charges.

Manage Limits
Account | Servicing & Maintenance

Limit information highlights the specific restrictions or caps imposed on certain account activities or transactions. Common types of limits that may be placed on accounts are transaction limits, withdrawal limits, transfer limits, and spending limits.

Account Dormancy
Account | Servicing & Maintenance

Account dormancy is a period of inactivity on a financial account, such as a bank account or credit card account, during which no transactions or other account activity occurs. The length of time that an account can remain dormant before it is considered inactive or dormant varies depending on the financial institution and the type of account. Typically, an account is considered dormant if no customer-initiated transactions, such as deposits or withdrawals have occurred for a specified length of time, which can range from six months to two years.

Stop Payment
Account | Servicing & Maintenance

Stop payment is a service that allows a customer to stop payment on a check that they have made, typically if the check has been lost, stolen, or if there is an issue with the payment.

Change Product
Account | Servicing & Maintenance

Changing product is the process of switching from one type of account product to another within a same product group offered by the bank or financial institution that may involve additional fees and charges.

Change Branch
Account | Servicing & Maintenance

You can transfer an existing account from one branch of a bank or financial institution to another. This service requires the account holders to provide the required information such as their account number, personal identification, and the new branch location.

Change Channel
Account | Servicing & Maintenance

You can update the sourcing channel for the existing customer accounts. Sourcing channel can be prominent information for reporting. The available channels are OLB, and MB.

Change Line of Business
Account | Servicing & Maintenance

In the organization hierarchy, the line of business is defined to distinctly define different cost centers for bank, and align them later to a particular branch depending on its construct and requirement. This endpoint is used to update the line of business.

Notice Withdrawal Conditions
Account | Servicing & Maintenance

Notice withdrawal is a feature that may be offered on certain types of accounts, such as savings accounts. With notice withdrawal, the account holder must provide advance notice to the financial institution before withdrawing funds from the account. The notice period may vary depending on the account terms and the financial institution's policies

Migration
Account | Servicing & Maintenance

Migration of accounts involves the process of updating and transitioning the account from an older or existing account. Below are the service operations and their APIs involved in the process.

  • Migration of a legacy system account contract to the given account product by providing the original contract date, account name, statement, payment frequency and start date, etc.

  • Captures the bill information of the account such as bill id, property names, bill amount etc. This is used to migrate the bills of a legacy contract which is migrated from other system & update the bill details

  • Captures the balance details of the account such as balance type, due amount etc. This is used to migrate the balances of a legacy contract which is migrated from other system & update the balance details

Account Closure
Account | Servicing & Maintenance

Customers usually initiate account closures. However, banks may also initiate account closure activities for example, when an account is inactive or has a zero, negative, or below a threshold balance for a period of time.

Creating a Bundle
Cash Management | Creating a Structure

Creating a cash management structure (bundle) has three stages.Draft, Preliminary, Live

Creating Internal FX
Cash Management | Creating a Structure

You can define an intra-cash pool transaction between transaction Accounts that are in different currencies without affecting the currency top accounts balances using the exchange rates set as Internal FX. In AA, a new product is created under the “Relationship Pricing” product line called, Internal FX. Under this product, the user can define the exchange rates for each currency pair that is used when the system performs intra-cash pool transactions. Internal FX will allow the corporate customer to perform cross-currency movements without affecting the bank’s currency positions.

Account Sweep
Cash Management | Manage Transactions

Account Sweeps are a movement of funds from one virtual account to another targeting to maintain the defined minimum or maximum amount of account balances. With this functionality, you can set up balance sweeps among virtual accounts that are part of the same structure and currency. You can also perform sweeps among accounts in a cash pool group.

Update Settlement Instructions
Cash Management | Account Maintenance

You can define the settlement process of the defined interest conditions between the bank and the customer. The settlement instruction includes credit and debit interest, settlement accounts, settlement mode, and so on for pay-in and pay-out activities.

Manage Interest
Cash Management | Account Maintenance

You can define the fixed and floating interest rates for credit balance, debit balance, and penalty charges for summary accounts and currency summary accounts. The interest conditions defined for the summary accounts are inherited from their underlying virtual accounts.

Manage Payment Schedule
Cash Management | Account Maintenance

You can define the conditions for the schedule and frequency of pay-in and pay-out transactions when the structure is in the live stage. You can also define the schedule for individual summary accounts within the structure (provided they are in the live stage).

Block or Unblock Accounts
Cash Management | Account Maintenance

You can temporarily deactivate either an entire structure or individual virtual accounts, thereby preventing both the structure and its associated virtual accounts from conducting transactions during that specific period.

Update Internal FX
Cash Management | Account Maintenance

You can choose to set an Internal FX rate for each customer, and these rates can be applied across different structures for the same customer within the bank.

Secondary Limit
Cash Management | Account Maintenance

You can set secondary limits for an account that has one or more child accounts. A primary limit is the minimum and maximum limit of a parent account (for example, a summary account or currency summary account) whereas a secondary limit indicates the minimum and maximum limit of the virtual accounts under the parent account. For instance, if a summary account with two transaction accounts has a primary limit of 10000 EUR, you can set the secondary limit for each transaction account at 5000 EUR.

Closure
Cash Management | Account Maintenance

You can close the entire structure at any stage, which eventually closes all its underlying virtual accounts.

Bundle Restructure
Cash Management | Account Maintenance

The bundle is restructured by changing the parent or pool for a particular account provided with the same currency.

  • Structural changes of virtual accounts in live status - for example, removing one virtual account from a sweep group to another sweep group triggered by the bank user

  • Structural changes of virtual accounts in live status - for example, removing one virtual account from a sweep group to another sweep group triggered by the bank user

Interest Accruals
Cash Management | Enquiries

Interest accrual is the accumulation of interest on funds that are deposited into an interest-bearing account over a period. It can occur daily, monthly, quarterly, or annually depending on the account terms. The below service operations are used to retrieve the interest accrued for various time frames.

Sweep
Cash Management | Enquiries

Sweeps are a movement of funds from one virtual account to another targeting to maintain the defined minimum or maximum amount of account balances. You can set up balance sweeps among virtual accounts that are part of the same structure and currency. You can also perform sweeps among accounts in a cash pool group.

Balances
Cash Management | Enquiries

Finances of a cash management structure has the following balance information.

Account Details
Cash Management | Enquiries

Account details include displaying of transaction account summary and the details of the accounts individually under a bundle.